Frequently Asked Questions
Everything you need to know about shopping the Blues official collection.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link from our carrier partner (Royal Mail or DPD) to monitor your delivery status.
Can I return a personalized shirt or item?
Unfortunately, we cannot accept returns or exchanges on any items that have been personalized with name, number, or league patches unless the garment is faulty.
Do you offer international shipping for fans abroad?
Yes, we ship Ipswich Town FC merchandise worldwide. Shipping costs and delivery times vary by destination and will be calculated at the checkout stage.
What should I do if my item is the wrong size?
Standard items can be returned within 28 days of purchase for a refund or exchange, provided they are in original condition with all tags attached. Please use the returns form included in your parcel.
Are the products on this site official Ipswich Town FC merchandise?
Yes, this is the official club store. Every purchase made here directly supports Ipswich Town Football Club.
How do I care for my replica kit to ensure it lasts?
We recommend washing replica shirts inside out at 30°C. Avoid using fabric softeners and do not tumble dry, as high heat can damage the heat-applied crests and sponsorships.