Returns & Exchanges
We want you to be fully satisfied with your purchase from the Ipswich Town FC Official Store; if you are not, you can return any unworn or unused items within 28 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the delivery note is included inside the parcel.
Ship to Portman Road
Print your generated return label and drop the package off at your nearest authorized courier point or post office.
Processing & Refund
Once our warehouse team receives and inspects your items, your refund will be processed back to your original payment method within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing